At times the terms conversational agent and chatbot are used interchangeably when the difference is rather substantial. One of the main disparities is the quality of the conversation with the...
‘Estimated waiting time 30 mins’, is the most dreadful sentence to hear when we need instant assistance for any inquiry or problem, we’re facing with a company’s call center. According...
The chatbot market is evolving at a fast pace in different sectors: E-COMMERCE Companies that sell products online use chatbots to answer their client’s inquiries instantly. E-commerce chatbots offer customers a choice of...
The usage of conversational robots has been on the rise for a few years now with multiple companies adopting them considering the great advantages they bring to their businesses. There is...
The case of Tay Do you recall the conversational robot named Tay, developed and deployed by Microsoft in 2016? This robot was withdrawn from the market one day following its promotion...
Artificial intelligence (AI) is increasingly used by companies to facilitate and optimize diverse operations, from data flow management to trend forecasting. It also provides new business opportunities in many other...