Faced with a powerful customer service, the user experience is enhanced, thus generating new opportunities online and offline.
Useful for :
Customer service
Complaints service
Call center
Information service (Government)
Caracteristics :
Save up to 70% of support costs.
Management of complaints by sending an email to your ticket system.
Provide an instant self-service solution on your website.
Increase the productivity of your real agents.
Free up the time your agents have to spend on more complex sales and loyalty surveys.
Inform your customers about all your products, services or anything related to your business.
Shorten the purchase tunnel and finalize the order more quickly.
Recommendations for products or services.
Reduce the number of phone calls to your real agents.
Opening hours
Data logging
Questions / Answers